The aim of the project was to obtain an opinion from an external expert on the vision of the city’s structure of services for the elderly and the service network itself, the development needs of current approaches and new service models and approaches to improve productivity and efficacy.

The project involved interviews with key individuals in services for the elderly, the collection and analysis of data sets and the organization of workshops with key individuals and the management of services for the elderly.

As a result of the project, a strategy for services for the elderly for the years 2015–2025 was created, including a vision for the future service structure and network, including further recommendations for the development of current approaches. The strategy involved a view of future service models and approaches that contribute to boosting productivity and efficacy.

The aim of the commission was to analyse the present condition of the care chains and costs of young, 13–22-year-old substance abuse and mental health patients from Espoo. Espoo wished to streamline the service chains, requiring a thorough analysis of the present state of the services.

The project was carried out in cooperation with experts from the City of Espoo and the Hospital District of Helsinki and Uusimaa. It consisted of compiling data on customers’ care chains and service use as well as defining customer groups, care chains, costs and segments. Finally, the data was converted into solution models in workshops.

Care chains were analysed from the perspective of multiple different patient groups with a particular focus on the start of care and the subsequent service contacts. The analysis also involved multiple care chain analyses for example one’s for customers. Costs were examined customer- and segment-specifically as well as individually in terms of the most expensive customers.