Effectiveness and Quality Indicators


The core mission of the health and social services is to generate as much well-being as possible with the money that is available. Carefully designed indicators help to steer operations towards a more effective direction.

Advanced organizations monitor the effectiveness and quality of their services. Pioneers also utilize the data produced during monitoring in management. NHG’s continuous services allow the organization to harness the register data produced in operations to measure effectiveness. Effectiveness can be monitored at the level of an individual service, a professional or a customer group. With NHG’s support, the organization can utilize Patient Reported Outcome Measures (PROMs) to improve its operations.

NHG’s understanding of the health and social services register data, customer needs and the operations of the service system help us to support our clients on the journey towards value-based health and social services production.


Laura Pitkänen

Senior Advisor

The set of indicators consists of ten primary indicators that allow organizations to monitor the development of the effectiveness of services at an organizational, unit and individual level. The continuous service involves twenty organizations from both the public and the private sector. The service already covers about half of the Finnish population.

The set of indicators have been developed together with a broad group of experts and is continuously refined as the recording practices of organizations become more harmonized. Data collection is automated, and the indicators based on longitudinal data are updated four times a year.

The set of indicators helps organizations to assess the effectiveness of development projects and to monitor the achievement of quality and effectiveness goals. In addition, professionals receive important, timely knowledge about their own successes in connection with, for example, development discussions.