Benchmarking is the mirroring of operations with others for mutual learning.

NHG’s benchmarking allows service providers to analyse and compare their operations with others. Surveying the present condition of operations and identifying areas to improve is crucial for the effective development of operations. It provides a basis for setting and reaching goals for operations. NHG’s benchmarking facilitates the implementation of change and generates data about the productivity and quality of different approaches to support management. NHG provides its benchmarking service for specialized and primary healthcare as well as social welfare services.


Tomi Malmström

Vice President, Analytics / +358 50 3234 775

The Central Finland Healthcare District (KSSHP) began to develop a fast track process for artificial joint replacement surgery after seeing the long durations of episodes demonstrated by NHG’s benchmarking results. By relying on the practices of international and Finnish hospitals, KSSHP managed to reduce the duration of its artificial joint replacement episodes by over 50%.

KSSHP combined and mobilized best practices from different hospitals. The artificial joint replacement process became significantly shorter than in other hospitals, and the improvement of benchmarking results encouraged the further development of operations. The durations of episodes in other benchmarking hospitals have also become notably shorter.

NHG’s surgery benchmarking produces tangible knowledge about alternative approaches, resource allocation and quality to participants. By examining operations from multiple points of view, it is possible avoid sub-optimization, such as the reduction of episodes by increasing the share of customers referred to follow-up treatment.