Services for the Elderly

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We support safe and secure ageing by working with our clients to build more value-based effective care models and competitive service production.

We help our clients to prepare for freedom of choice by creating personal budgeting and value-based pricing models. We are a pioneer in the field in terms of service structure reform and the creation of centralized customer guidance and case management models.

Customer guidance and case management ensures that the right customers receive the appropriate support tailored for their needs in the right place, at the right time. The functional capacity of the elderly can best be maintained by investing in rehabilitative and preventive approaches. A well-functioning care pathway, allow for swift transitions between different places of care, while solving customer’s health issues the right part of the care pathway.

Contact:

Johan Groop D.Sc. (Tech.)

Vice President, Operations & Transformations
johan.groop@nhg.fi

The research project consisted of developing an analytics algorithm which predicts the transfer of home care customers to round-the-clock service housing 6–12 months in advance.

The algorithm utilizes the indicators of the RAI system, which describe the functional capacity and health of a home care customer. Machine learning methods were used to search hundreds of individual RAI variables to identify the ones which best predict the transfer to round-the-clock service housing.

The algorithm proved to be accurate and was integrated into the RAI system. The data provided by the algorithm helps home care providers to plan and target services to those in most need. Targeted services make it possible to help the elderly to live longer safely at home and while staying within the sphere of home care services.

Link to RAIsoft article

The aim of the project was to obtain an opinion from an external expert on the vision of the city’s structure of services for the elderly and the service network itself, the development needs of current approaches and new service models and approaches to improve productivity and efficacy.

The project involved interviews with key individuals in services for the elderly, the collection and analysis of data sets and the organization of workshops with key individuals and the management of services for the elderly.

As a result of the project, a strategy for services for the elderly for the years 2015–2025 was created, including a vision for the future service structure and network, including further recommendations for the development of current approaches. The strategy involved a view of future service models and approaches that contribute to boosting productivity and efficacy.